Refund Policy

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At Urban Kitchen Bites, customer satisfaction is important to us. We aim to provide clear and fair guidelines for refunds while ensuring protection for our business against non-recoverable costs.

1. General Refund Terms:

• Refunds may be issued at our discretion and are subject to the conditions outlined below.

• Requests for refunds must be submitted in writing via email or our website contact form.

1. Event and Order Cancellations:

• For private events or large orders, cancellations must be made at least 48 hours in advance to be eligible for a refund.

• Refunds for eligible cancellations will be processed minus any non-recoverable costs (e.g., venue bookings, equipment hire, custom ingredient orders, staffing fees).

• Cancellations made less than 48 hours before the event may not be eligible for any refund.

1. Business-Initiated Cancellations:

• If we are required to cancel a service or event for reasons within our control, a full refund will be issued.

• If cancellation is due to factors beyond our control (e.g., extreme weather, public health concerns, supplier failures), we will issue a refund minus any costs already incurred that cannot be recovered.

1. Refund Process:

• Approved refunds will be processed to the original payment method within 5-10 business days.

• We reserve the right to request proof of purchase and relevant documentation before issuing any refund.

1. No-Show Policy:

• No refunds will be given for customers who fail to attend an event or collect their order without prior cancellation notice.

Contact Us:
For refund inquiries, please contact us.